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Take the stress out of looking for an IT support company, we compare the best options for your business and help you find the perfect partner, at the lowest price. 

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We can’t find your perfect match without getting to know you first! Our 10-question quiz will help us get to know your business.

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Spending too much, trying to find ways to save time?

Outsource Everything’s process is simple and designed with SME businesses in mind, we take the legwork out of finding outsourced IT support, saving you time and money, and the best part is… there are no fees for SMEs.  

Listen

Tell us all about your business, what do you look for in an IT support company and what aspects are you are looking to outsource?

Learn

We review this information and if needed, we will contact you to clarify & make sure we have a great understanding of your business.

Connect

We connect you with our verified IT support partners, specifically selected to fit your business and offer the support you need.

Support

Our team are on hand to support you throughout the process, acting as an impartial voice and ensuring you find the best IT support partner.

SME IT Support Services

IT Support Options Explained

There are many IT support options available to SMEs and comparing them can be challenging without prior experience or technical knowledge. 

Often the best solution includes a mixture of the following services and Outsource Everything can help you find the best solution for your business. 

Here is a quick breakdown of some common types of support that you will encounter and may consider. 

An engineer visiting your premises to diagnose and fix your issues in person. In some cases, this is extremely useful and will provide the fastest solution to your problems. Options range from paying per hour for an on-site engineer all the way up to having one based on-site full time. 90% of IT issues can be fixed remotely, so consider how often you will actually need on-site support before agreeing to anything.

An engineer or support team fixing your IT issues remotely, this means gaining remote access to the affected device to diagnose and fix the issue. Remote support will often cause minimal disruption and allows the engineers to fix an issue in the background whilst you continue to work. Whilst 90% of IT issues can be resolved remotely, often the more complex issues will involve on-site support and it is worth considering this before deciding on a remote-only support agreement.

Maintaining and supporting the hardware that your businesses uses. This often includes computers, servers and network equipment. This means that if any of this equipment fails, it will be fixed under your agreement. Whist this ensures that your hardware is always maintained, it is important to consider the importance of software to your business operations before entering a hardware-only support agreement.

Supporting and optimising the software your business software. Software support can include standard business software’s such as Office365 or specialised software’s that are used by your business such as your CRM or file storage system.

Ensuring that all of your business IT systems are working together to operate securely and efficiently. This is especially important if you have an office setup as it involves taking a holistic view of your IT systems and ensures that they are set up in the best way for your business. 

SME IT Services Explained

There is a huge range of IT services available to SMEs, often these services are complex and can be difficult to differentiate. We have broken down these services, doing our best to put them in simple terms and understand how they can benefit your business. 

Hosted Services
Hosted services are applications, IT infrastructure or functions that businesses access via the internet. Hosted services is a broad term covering a wide range of services, including web hosting, off-site backup and virtual desktops.
Disaster Recovery
Disaster recovery is the process of regaining access and functionality to IT infrastructure after events that cause disruption to the business such as a cyber attack or a natural disaster. All businesses, regardless of size should have a disaster recovery plan.
Cloud Infrastructure
Cloud computing infrastructure is the collection of hardware and software elements needed to enable cloud computing. It includes computing power, networking, and storage, as well as an interface for users to access their virtualized resources.
Cybersecurity
Endpoint, Internet/Cloud/ User. Cyber security is the application of technologies, processes and controls to protect systems, networks, programs, devices and data from cyber attacks. It aims to reduce the risk of cyber attacks and protect against the unauthorised exploitation of systems, networks and technologies.
IT Communications
IT communication systems are becoming more and more critical to the efficient running of a business. IT communications systems include VoIP phone systems, video conferencing software and team messaging systems.
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